Our museum is in an historic building and this could make access difficult for some of our visitors. The details below should be helpful in planning your visit.
Help and Assistance
Our Welcome Team are there to help all of our visitors. They can help you find your way around the museum and answer any questions you may have.
We are a dementia friendly museum, our staff are trained to work with blind and partially sighted people and have attended disability awareness training.
There is no parking at the museum.
Cars can drop off at the front of the museum by prior arrangement. The closest parking is a five minute walk and has 350 spaces. The Marygate car park, Frederick Street, York, YO30 7DT.
Marygate is off Bootham, the A19, which is the main road into York from the north.
Free parking for blue badge holders is available immediately outside the car park, located between the entry and exit points. For further car parking information please click here.
Toilets are available on the lower ground floor. There is an accessible, gender neutral toilet on this floor. There are baby changing facilities in the accessible toilets.
The museum is set within York Museum Gardens. The Gardens are fully wheelchair accessible with gently sloping pathways. There is a ramp to the left hand side of the museums main entrance.
The museum is on three floors and there is a lift situated by the main staircase. The lower ground and the ground floor are fully accessible to wheelchair users. The first floor is mainly accessible.
The TA Hall
This large auditorium seats around 280 people and has 10 designated wheelchair spaces. This space is used for lectures, films and special events. There is a loop system available in this space.
The three floors of the museum can be accessed by the lift, although the reading room and library can only be accessed via a short set of stairs. There are handrails on the stairs and there is seating available around the museum.
We have a manual wheelchair that visitors are welcome to borrow on a first-come, first-served basis. Please ask a member of our Welcome Team on arrival.
Mobility scooters are permitted. We ask that drivers take care when driving through the gallery spaces.
Pushchairs can be taken into the galleries or left in a safe space at the reception area. Remember to take any valuables with you.
Assistance dogs are welcome and water can be provided.
The museum can get very busy. We suggest that if you would prefer to visit at a quieter time, weekdays after 3pm during term time or when we open on Sundays tend to be less busy, although we cannot guarantee it.
As we get busy, some of the areas can be quite noisy including reception. We do not have a hearing loop fitted in the building, but staff are available to help, should you need it.
Light levels might be kept low to help in the conservation of our objects. There is always a lighter area nearby, but if you do require assistance, please ask one of our guides.
Signage and Display Information
All of our signage and display information uses a clear font and is at least 16pt.
80% of our visual interactives have subtitles.
Hands on Here
We often have volunteers who enable visitors to touch objects from the collection on our ‘Hands on Here’ trollies, which can be placed in different areas around the museum.
Tours and Talks
We hold regular Curators Talks which take place on selected Tuesdays from 12:30pm – 1:00pm. These will be advertised on our website, in our brochure and on the screens in reception at the Yorkshire Museum.
The shop is fully accessible and situated on the ground floor. Click here to find out more.
There is always a trained first aider on duty. First Aid kits are available for trained staff to use and a defibrillator is available. Please ask for help if required.
We have a sensory basket to use on the Extinct Gallery available for visitors to borrow on a first-come, first-served basis. This is particularly suitable for visitors with visual impairments or autism, but anyone is welcome to use it.
Please ask a member of staff during your visit if you would like to use the basket.
Please click here to download a Visual Story to help before and during your visit to the museum.
There are activities throughout the museum relating to the objects on display including a coin rubbings, building bricks, magnetic letters, jigsaws, books and touch screen activities. Objects on open display can be touched but please treat these artefacts gently and with respect.
If you need any more information please call us on 01904 687687 or email firstname.lastname@example.org (9am-5pm, Monday-Friday).
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