Visitor Information for the Yorkshire Museum

Visitor Information

 

The Yorkshire Museum is now open!

Opening Times:

Wednesday – Sunday, 11am – 4pm

Pre-booking essential. Book tickets here

The Yorkshire Museum will be closed from 31 October 2021 until Spring 2022

Will I need to book  a ticket and is there an entry cost?   

To open safely we’re limiting visitor numbers, please book in advance before visiting.

Entry prices are:
Adult £8.00 / Admits one adult for 12 months
Child £4.00 / Admits ages 5-16 years for 12 months
Child £0.00 / All children aged 0-5 years and York children aged 0-16 years (Proof of address required)
Concession £7.20 / Admits ages 17 -24 years and students for 12 months Valid student ID required.
Conc Free £0.00 / Universal Credit Claimants, MAX Card, Museums Association, International Council of Museums, carers accompanying a paying adult/child needing assistance, Visit York VIP  Pass, YPS members, Art Fund members and existing annual ticket holders. Valid ID required.

I can’t  book  tickets online - what do I do?  

We are only accepting online bookings at the moment. You can ring 01904 687687 if you need assistance or further information but please note we can’t process bookings over the phone.

What do I do upon arrival?

Please arrive within your 30-minute time slot and have your printed ticket or QR code on your device ready to show staff.
PLEASE NOTE: There may be a short wait between time slots to maintain comfortable visitor number levels.

What happens if I’m late for my time slot? 

If you’re more than 10 minutes late for your timeslot, unfortunately we won’t be able to guarantee entry. This is to help us keep everyone safe within the gallery by keeping visitor numbers at the required levels. 

Can I cancel my booking? 

We understand this is an exceptional time and in the following circumstances, we will issue a full refund:

  • If you have Covid-19, have symptoms or have been told to self isolate
  • If York Museums Trust venues are closed because of the pandemic on the date of your visit
  • If you have booked the wrong time and date but have rebooked with a new time we will refund the booking made in error

PLEASE NOTE:

  • We are unable to transfer bookings to a new time at the moment, you must rebook the desired slot and we will then refund the booking made in error
  • You can transfer your ticket to another person or group if you can’t attend
  • Please allow 6 weeks for your account to be refunded

We are unable to offer refunds for:

  • Late arrivals / missed visits
  • Tickets booked for the wrong date without proof of a second booking

Visit Safely With us

In line with the latest Government guidelines, we will be slightly easing restrictions at our sites from July 19.

We know that for many visitors and staff it will remain an uncertain time and the safety and comfort of everyone will remain our priority.

With this in mind we strongly encourage:

  *   Visitors aged twelve or over continue to wear face coverings while in our buildings
  *   Social distancing of 1m+ is encouraged as much as possible
  *   Please make use of the available hand sanitiser stations
  *   Please do not visit if you feel unwell or are asked to isolate – we will refund all tickets for those who let us know they are unable to come for this reason

For your piece of mind…

  *   We are raising our capacity slowly as our visitors and staff get used to larger numbers of people
  *   We will still only release a limited number of tickets per hour and encourage all visitors to book online to guarantee entry.
  *   For those who book with us at the museum, we are encouraging contactless payment
  *   All staff will be wearing face coverings.
  *   An enhanced cleaning regime is in place before, after & during visits.
  *   Perspex screens will remain at our reception desks 
  *   We ask visitors to use contactless payment in our shop and cafes where possible. 

See our latest risk assessment here.

How to Find Us

Museum Gardens, Museum Street, York, YO1 7FR

It takes 10 to 15 minutes to walk to the Yorkshire Museum and Gardens from York Railway Station, and there are entrances into the gardens from both Museum Street and Marygate.

Parking & Public Transport

The nearest car park is on Marygate, which has 350 car parking spaces and Blue Badge parking.

Marygate is off Bootham, the A19, which is the main road into York from the north. For more car parking information visit www.yorklive.info.

The nearest bus stop is on Museum Street where the number 2 bus stops. It is then a short, slightly sloped walk to the museum entrance. There are several other bus stops nearby.

For more information visit www.itravelyork.info/buses.

You can also use the city’s park and ride service.

Accessibility

There is a ramp at the front of the building and the main entrance area is fully accessible.

The museum is on three floors and there is a lift. The lower and ground floors are fully accessible to wheelchair users. The first floor is mainly accessible, but the reading room and historic library are not accessible to wheelchairs. Please contact us if you wish to access these facilities and we will do our best to help you.

Please note that at busy times there may be a delay in using the lift, as only one wheelchair user is allowed on the first floor at a time due to fire regulations.

There are handrails on the stairs and there is seating available around the museum.

Click here for more information on accessibility.

Toilets

Toilets are available on the lower ground floor. There is an accessible, gender neutral toilet on this floor. There are baby changing facilities in the accessible toilets.

Cafe

You can bring picnics to enjoy in our Museum Gardens (please note that alcohol and barbecues are prohibited in the Gardens and we ask that you please dispose of your litter appropriately).

Shop

Featuring a wide range of gifts, souvenirs and books relating to our exhibitions, collections and gardens, the Yorkshire Museum shop is a great place to pick up a memento of your visit. YMT Card holders receive a discount on items bought in the shop.

Families

Pushchairs are welcome and there are baby changing facilities in the accessible toilets. For more information please visit our Families page.

Dogs

We welcome Guide Dogs, but no other animals are allowed entry to the museum. Dogs are permitted in the Museum Gardens but we ask that they please be kept on a lead at all times.

Photography

Photography for personal use is allowed around the museum, but there may be restrictions during special exhibitions and the use of tripods may be restricted when busy. Please seek permission in writing from the Museum Manager if you wish to take film/video footage for personal use.

For information on publishing images of our collection and building please contact our Enquiries department. We also offer copyright-free images via our online collections. Visit our image policy and requests page for more information.

Prayer Space

Although we do not currently offer a designated prayer space, please ask a member of staff if this is something you require and they’ll try to find an appropriate space for you.

Support York Museums Trust

Our collections are of national and international importance, and our museum welcomes thousands of visitors each year.

York Museums Trust is a registered charity set up to care for the city’s art and heritage and develop them for future generations.

Donations, endowments and bequests of any size are welcomed – any gift makes a difference.

For more information, or to make a donation, please visit our Donations page.

York Museum Gardens

Located within the city centre and close to York Railway Station and other key attractions, the York Museum Gardens are an idyllic haven with an array of plant species, wildlife, and historical features to explore.

Established in the 1830s by the Yorkshire Philosophical Society, the gardens are famed for their fantastic collection of trees, shrubs, perennials and bulbs set against the stunning backdrop of the medieval ruins of St. Mary’s Abbey.

Entry is free and open daily (except 25 and 26 December and 1 January). Visit our York Museum Gardens website to find out more.

Visit our York Observatory page to find out more about the Observatory.

Visiting York

For more information on visiting York please click here to view the Visit York Visitor Guide.

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